dg334 Privacy Policy

dg334 (referred to hereafter as "we", "our", or "the platform") operates a safe and reliable online casino and betting platform for players in Bangladesh. We believe that the protection of your personal information is a fundamental right, and our services are built on that belief.

This privacy policy explains what types of information are collected from users of the dg334 website, why it is collected, how it is used, with whom it may be shared, and what measures we take to protect your information. This policy is connected to our Terms and Conditions and should be read together with it.

By using our website, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

---

dg334 collects information in two main ways — information you provide directly, and information collected automatically when you use our services.

2.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Address and national identity information (for identity verification purposes)
• Payment method details — bKash, Nagad, Rocket, Upay or bank account information
• Messages or complaints you send to the support center

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language preference
• Pages visited on the website and time spent
• Login and logout times and dates
• Betting history and transaction records
• Information collected from cookies and similar tracking technologies

---

dg334 uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Age Verification: To confirm that all users are 21 years of age or older.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Customer Support: To respond to your requests, complaints, or questions.
• Security & Safety: To prevent unauthorized access, fraud, and money laundering.
• Responsible Gaming: To identify unusual betting behavior and offer assistance when needed.
• Service Improvement: To improve platform functionality and user experience.
• Legal Obligations: To comply with applicable laws and regulations.

---

dg334 uses cookies and similar technologies on its website to make your browsing experience more convenient. Cookies are small text files stored on your device.

4.1 Types of Cookies

You can delete or block cookies at any time from your browser settings. Keep in mind that disabling certain cookies may limit the functionality of the website.

---

dg334 never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay and banking partners — only the information necessary to complete transactions.
• Technology Service Providers: Hosting, cybersecurity, and analytics services — who operate under strict confidentiality agreements.
• Fraud Prevention Agencies: Relevant information may be provided if money laundering or fraud is suspected.
• Law Enforcement Agencies: In accordance with applicable law, pursuant to a court order or valid legal demand.
• Business Restructuring: In the case of a merger or acquisition, information may be transferred to the new owner, but the terms of this policy will still apply.

Outside the above cases, no information will be shared with any third party without your explicit consent.

---

dg334 uses industry-standard technology and practices to protect your information. The key components of our security framework are:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is sent through encrypted channels.
• Password Hashing: Your password is never stored directly — it is kept only in hashed form.
• Firewall & Access Controls: Database access is restricted to authorized personnel only.
• Security Audits: Regular cybersecurity reviews are conducted.
• Data Backup: Secure data backups are maintained so that information is not lost due to any technical issue.
• Staff Training: All members of our team receive regular training on data protection.

While we are committed to ensuring the highest level of security, transmitting data over the internet is not entirely risk-free. We work to minimize every possible risk, but we cannot guarantee perfect security.

---

dg334 does not retain your information longer than necessary. In determining the retention period, we consider the following:

• All account and transaction information is retained while the account is active.
• Even after an account is closed, financial transaction records may be retained for a set period in line with applicable legal obligations.
• Customer support communications are kept for a set period to maintain service quality.
• Anonymized analytics data may be kept for a longer period as it is not personally identifiable.

---

You have the following rights in your relationship with dg334:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though what is required to meet legal obligations will be retained.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request a copy of your information in a structured, readable format.
• Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.

---

dg334 is for people aged 21 or older only. We do not intentionally collect personal information from minors. Age is verified at the time of registration, and if any user is found to be under 21, their account will be closed immediately and the collected information will be deleted.

If you believe that a minor is using our platform, please notify our support team immediately.

---

Our platform may occasionally contain links to third-party websites. dg334 is not responsible for the privacy practices of those external sites. It is recommended that you read their own privacy policies before visiting those sites.

---

In the course of operating our services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that appropriate contractual and technical safeguards are maintained and that your information remains protected in accordance with the standards of this policy.

---

dg334 reserves the right to change this privacy policy at any time. For significant changes, we will try to notify you by email or via a notice on the platform. Continued use of the platform after any change will be considered as your acceptance of the revised policy.

You are always advised to read the latest version of this page, especially before carrying out important activities on the platform.

---

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the website
• Language: Support is available in Bengali and English

We take every request seriously and will try to respond as quickly as possible.

---

Responsible gaming at dg334 is part of our core commitment. We can analyze data on your betting behavior to identify potentially risky patterns and, where needed, offer assistance. Information used for this purpose is used solely for the protection of the user — not for any commercial purpose.

To learn more about responsible gaming, please read our Responsible Gaming page.